FAQ’S

 

How do I get my Vaccination Passport checked?

To make the return to the gym as smooth as possible for everyone, we are requesting you send us your vaccination passport to our email ASAP: info@fhq.co.nz

To help keep everyone safe, we are following the government mandate that during the initial red and orange levels of the traffic light system, all members must be vaccinated.

If you have not got your Vaccination Passport yet, you can do so here: https://mycovidrecord.health.nz/

We will be replying to your email to confirm we have verified your pass. Please get in touch if you do not get a confirmation. Once you have confirmation, you are good to go from Friday 3rd December.

What does the COVID-19 Protection Framework mean for the gym?

In the COVID-19 Protection Framework Traffic light system, gyms can only open if we have Covid Passports in place.

RED: Gyms can open with restrictions if vaccination passports are used. There is a 100 member capacity, or 1m distancing, whichever is lower.

 

ORANGE: Gyms can open with no capacity or distancing restrictions if vaccination certificates are used.

 

How will Fitness HQ check I am Vaccinated?

All members must show us their Vaccination Passport before attending the gym. Members that are not double vaccinated yet will not be allowed access to the facility.

What if I have been vaccinated overseas?

Individuals who received a vaccination from overseas can apply to the MOH to have this recognised (the process is outlined in full on the MOH web site) and will then receive a Vaccination Pass.

What if I don’t want to be vaccinated?

We accept some people choose not to get vaccinated but to be able to open under the red and orange light we must use vaccine passes and this is the only way for us to be operational.

What if I have an exemption from being vaccinated?

Any individuals with a medical exemption can also apply for a Vaccination Passport through MOH.

Do all staff and contractors need to be vaccinated?

Yes in line with the government mandate all staff and contactors will need to be vaccinated and provide a Vaccination Passport to continue working at our facility.

What safety guidelines are Fitness HQ following?

We are following ExerciseNZ’s guidelines on best practices for keeping members safe at all times, which have been developed with both Sport New Zealand and Worksafe using the Ministry of Health’s protocols.

What safety protocols are Fitness HQ implementing?

We are undergoing a deep clean of the equipment before our reopening. Since the first lockdown, we have implemented extra cleaning measures and protocols on top of our normal cleaning to ensure the gym is a very safe and clean place. Namely:

  • Extra hand sanitiser around the gym.
  • Extra sanitiser spray bottles for members to use on equipment.
  • Ensuring members sanitise equipment after group fitness classes.
  • Extra cleaning of gym equipment by staff throughout the day.
  • Mandatory sweat towel use – no towel no workout (you can purchase a FHQ Towel for $10)
  • Our staff will be wearing masks when not exercising in classes.
  • Limiting sharing of equipment in classes as much as possible (red light)

 

Do I need to wear a mask in the gym?

You do not need to wear a mask in the gym to exercise. However we are requesting that all individuals wear a mask on entry and exit of the facility.

What about physical distancing and capacity limits?

The MOH has worked out the capacity of gyms at how many people can stand 1M apart in the facility, or 100 people max.  With our boutique facility (and our capped membership base), we don’t get crowding issues and never exceed the 100 people max limit. We have restricted the class sizes to 15 to allow distancing and to track attendance.

What hygiene and safety protocols do I need to follow?

We ask that every member take responsibility for their personal hygiene and also respects the space of others. This means:

  • Wearing a mask on entry and exit of the facility.
  • Washing or sanitising your hands on entry and exit.
  • Covering coughs and sneezes with the crook of your elbow,
  • Ensuring you bring your towel and use on equipment.
  • Sanitising equipment after use.
  • Scanning your membership card AND the Covid QR code on entry.
  • Booking into classes. Please do not be offended if you are asked to leave if you have not booked.
  • Respecting the space and others and giving them distance where possible.

 

What if I am hesitant or not double vaccinated yet?

We are allowing a special hold of 4 weeks for any member that is hesitant about coming back to the gym or to allow time to get double vaccinated and receive your Vaccination Passport. Please email us info@fhq.co.nz before your direct debit and membership starts again on Friday 3rd December.

If you would like to cancel your membership please email: info@fhq.co.nz and we can help you do this.

Do I need to book for classes?

Yes members will need to book using the booking system: https://member.clubware.co.nz/FitnessHQALB/TimeTable

If you are not already registered, sign up using your email you used to join the gym.

If you are having issues with the booking system, please email us: info@fhq.co.nz any relevant information (which class you could not book/time etc) will help us resolve the issue quicker.

Please note that our staff members CANNOT book classes for you.

Do I need to book to come to the main gym?

No you do not need to book to attend the main gym. We have never had overcrowding issues at our gym. If you would prefer to attend at a quieter time, please take advantage of the 24 hour access and perhaps avoid our busier hours of 5 – 7pm.

What does this mean for after-hours access?

Members will still be able to access the gym after hours ONCE we have verified and recorded their Vaccination Passport expiry date.

All safety protocols must be adhered to members and are not allowed under any circumstances allow any other person into the facility using their access card